Disputes ResolutionConsumer Disputes
Who can submit a dispute?
All individual and enterprise subscribers may submit a dispute, provided that their standard subscriber contract with their service provider do not stipulate that disputes should be resolved by legal process or binding arbitration and it has not been individually negotiated.
How to submit a dispute?
You may submit your dispute directly to the Authority through any of the channels listed in on TRA’s contact page. The dispute may be submitted verbally to the consumer contact center on 81188, electronically via consumer page available on TRA’s website or written addressed to the Authority published address.
What is the dispute procedure for acceptance?
Upon validating the documents & information submitted with the dispute, the Authority will start investigation with your service provider.
Supporting ConsumersDispute Procedures
When can I submit a dispute to the Authority?
If you are not satisfied about the outcome of your complaint with your service provider, you may submit your dispute within 12 months from the date you have complained about.